# Completing Compliance Training: Your Guide to RuleWise Quizzes Compliance training doesn't have to be boring or frustrating. RuleWise's quiz system is designed to be educational, interactive, and directly relevant to your actual work. This guide will walk you through everything you need to know about taking assigned training quizzes and making the most of your learning experience. ## Understanding RuleWise Quizzes ### What Makes RuleWise Quizzes Different Unlike generic compliance training, RuleWise quizzes are: **Organization-Specific**: Built from your actual policies and procedures, not generic content **Jurisdiction-Aware**: Include regulatory requirements from the jurisdictions your organization operates in **Role-Relevant**: Tailored to your specific job function and responsibilities **AI-Generated**: Created by the Quest agent based on current policies and regulations **Interactive**: Include help material, explanations, and immediate feedback ### Types of Quizzes You Might Encounter **Onboarding Quizzes**: Introduction to key policies for new employees **Policy-Specific Training**: Deep dive into particular policies (AML, data protection, conflicts of interest, etc.) **Regulatory Training**: Understanding requirements from specific regulations (GDPR, MiFID II, etc.) **Role-Based Training**: Focused on compliance requirements for your specific position **Refresher Training**: Periodic updates on existing policies or new regulatory developments **Certification Programs**: Comprehensive training sequences for formal compliance certifications ## Finding Your Assigned Quizzes ### Accessing Your Training Dashboard When you log into RuleWise, you can find your assigned quizzes in several ways: **Training Section**: - Look for "Training" or "My Quizzes" in the top navigation - You'll see a list of all quizzes assigned to you - Assignments show due dates and completion status **Notifications**: - You'll receive notifications when new quizzes are assigned - Reminders as due dates approach - Confirmation when you complete a quiz **Chat Interface**: - You can ask: "What training do I have assigned?" - RuleWise will show your current assignments with due dates ### Understanding Assignment Information For each quiz, you'll see: **Quiz Title**: What the training covers (e.g., "Anti-Money Laundering Fundamentals") **Description**: Brief overview of what you'll learn **Assigned By**: Which manager or compliance officer assigned the training **Due Date**: When you need to complete it **Estimated Time**: How long the quiz typically takes **Status**: Not Started, In Progress, or Completed **Number of Questions**: How many questions are in the quiz ## Taking a Quiz ### Starting Your Quiz Click on any assigned quiz to begin: 1. **Review the Introduction**: Read the quiz description and learning objectives 2. **Check the Time**: Note the estimated completion time 3. **Understand the Format**: See how many questions and what types 4. **Begin**: Click "Start Quiz" when you're ready **Important**: Most quizzes auto-save your progress, so you can pause and return later if needed. ### Question Types You'll Encounter **Multiple Choice Questions**: Select the best answer from several options. **Example:** "According to our AML policy, what is the maximum time period for completing customer due diligence on a new client? - A) 24 hours - B) 3 business days - C) 5 business days - D) 10 business days" **Scenario-Based Questions**: Read a realistic situation and choose the appropriate action. **Example:** "A client you've worked with for 2 years gives you tickets to a sporting event worth approximately $250. According to our gifts and entertainment policy, what should you do? - A) Accept the gift—it's from an existing client - B) Politely decline the gift - C) Accept but report it to your manager - D) Accept but donate equivalent value to charity" **True/False Questions**: Determine whether statements are accurate according to policies. **Example:** "True or False: Under GDPR, our organization must respond to data subject access requests within 30 calendar days." **Multiple Answer Questions**: Select all applicable answers (there may be more than one correct choice). **Example:** "Which of the following situations require filing a suspicious activity report? (Select all that apply) - A) Client makes large cash deposits with no clear business purpose - B) Client is reluctant to provide identifying information - C) Transaction patterns suddenly change without explanation - D) Client asks general questions about reporting requirements" ### Using Help Material One of RuleWise's most valuable features is built-in help material for every question: **Accessing Help**: - Look for a "Help" or "?" button on each question - Click to reveal guidance and learning material - Help is available before and after you answer **What Help Material Includes**: **Concept Explanations**: Clear explanations of the underlying compliance concept **Policy References**: Specific sections of relevant policies **Regulatory Context**: Why this requirement exists and what regulation it comes from **Practical Guidance**: How this applies in real work situations **Examples**: Concrete scenarios illustrating the concept ### When to Use Help Material **Before Answering**: If you're unsure about a question, use the help material to learn and then answer. This is encouraged! The goal is learning, not just testing. **After Answering**: Even if you got the question right, review the help material to deepen your understanding. **For Future Reference**: Help material often contains valuable information you'll need in your daily work—take notes or screenshots for later. ### Answering Questions Effectively **Read Carefully**: - Look for key words like "always," "never," "must," "should," "may" - Pay attention to what the question is actually asking - Notice if it's asking about policy vs. regulation vs. best practice **Think About Real Scenarios**: - How would this apply in your actual work? - What have you seen or experienced that relates? - What would your manager or compliance officer expect? **Use Your Resources**: - Don't guess if you're unsure—use the help material - Think about the purpose behind the policy - Consider which answer is most conservative/protective **Time Management**: - Don't rush—take time to read and understand - But also don't overthink simple questions - If you're stuck, flag it and come back if the quiz allows ## Navigating During a Quiz ### Quiz Interface Features **Progress Indicator**: Shows how many questions you've completed (e.g., "Question 5 of 15") **Navigation**: - "Next" button to move forward - "Previous" button to review earlier questions - Some quizzes let you skip and return to questions **Pause/Save**: Your progress is typically auto-saved, but look for explicit "Save" or "Pause" options **Submit**: When you've answered all questions, you'll see a "Submit Quiz" button ### Before You Submit **Review Your Answers**: - Many quizzes let you review all questions before submitting - Check for any questions you might have skipped - Verify you've selected what you intended to select **Double-Check Multi-Answer Questions**: - Make sure you've selected ALL appropriate answers - Verify you haven't selected incorrect options **Read Instructions Again**: - Did you follow any specific instructions? - Did you answer the question that was asked? **Submit When Ready**: - Once you submit, you typically can't change answers - But you'll immediately see your results ## Understanding Your Results ### Immediate Feedback After submitting, you'll see: **Your Score**: - Overall percentage or points (e.g., "12/15 - 80%") - Whether you passed (if there's a passing threshold) **Question-by-Question Breakdown**: - Which questions you got right (usually marked in green) - Which questions you got wrong (usually marked in red) - The correct answers for questions you missed **Explanations**: - Why the correct answer is correct - Why incorrect answers are wrong - Policy or regulatory basis for the correct answer ### Example Results Display **Question 3: Incorrect** *Your Answer*: B) 5 business days *Correct Answer*: C) 3 business days *Explanation*: According to our Customer Due Diligence Policy (Section 2.4), customer due diligence must be completed within 3 business days of initial contact. This timeline is required by our jurisdiction's AML regulations to ensure timely risk assessment and prevent account misuse. *Reference*: Customer Due Diligence Policy, Section 2.4; Jurisdiction: EU - 4th Anti-Money Laundering Directive, Article 13 ### Learning from Incorrect Answers **Don't Feel Discouraged**: The purpose is learning, not punishment. Mistakes show you what to focus on. **Review the Explanations**: This is your most valuable learning moment—understand why you got it wrong. **Check the Source Material**: Note which policy or regulation you need to review. **Ask Questions**: If you don't understand why an answer is correct, ask your manager or compliance officer. **Retake If Allowed**: Some quizzes allow retakes. Use this to reinforce learning. ## Quiz Scoring and Requirements ### Passing Scores Different quizzes have different requirements: **Minimum Passing Score**: - Typically 70-80% is required to pass - Some quizzes may have higher thresholds for critical topics - You'll know the passing score before you start **What Happens If You Don't Pass**: - You'll typically be able to retake the quiz - May need to wait a certain period (e.g., 24 hours) - Your manager or compliance officer may be notified - You might be assigned additional learning resources **How Retakes Work**: - Questions may be the same or different - You can review help material again - Previous attempts are tracked but retakes are encouraged ### Score Tracking **Your Record**: - All quiz attempts are saved - Completion dates and scores are tracked - You can usually review your past quiz results **Management Visibility**: - Your manager and compliance officers can see completion status - Scores may be visible to trainers and administrators - Aggregate data helps improve training programs ### Completion Certificates Some quizzes provide certificates: **What You Get**: - Completion certificate with date and score - May be downloadable or saved to your profile - Can be used for internal compliance tracking - Sometimes required for regulatory documentation **How to Access**: - Available after successful completion - Found in your training dashboard or quiz results - May be emailed to you automatically ## Making the Most of Your Training ### Active Learning Strategies **Take Notes**: - Key policy points and requirements - Important definitions and thresholds - Procedures you'll need to follow - Questions to ask your manager **Relate to Your Work**: - Think about how each concept applies to your daily tasks - Consider situations you've encountered or might encounter - Identify areas where you need more guidance **Use the Chat Interface**: After completing a quiz, use RuleWise to explore topics further: - "Can you explain more about GDPR data subject rights?" - "What are practical examples of conflicts of interest in my role?" - "How do I apply our AML procedures to wire transfers?" ### Beyond the Quiz Questions **Review Referenced Policies**: The quiz is an introduction—read the actual policies mentioned in the help material. **Discuss with Colleagues**: Share learning with team members who took the same training. Discuss challenging questions and real-world applications. **Apply Immediately**: Look for opportunities to apply what you learned in your daily work. This reinforces the training. **Ask Follow-Up Questions**: If anything is unclear, ask your manager or compliance officer for clarification. ## Common Quiz Scenarios and How to Handle Them ### Scenario 1: You're Stuck on a Question **What to Do**: 1. Read the help material thoroughly 2. Think about the purpose of the policy 3. Consider which answer is most conservative/safe 4. If still unsure, make your best guess and flag it for later review 5. After the quiz, ask your manager about questions you found confusing ### Scenario 2: You Failed the Quiz **What to Do**: 1. Don't panic—this is a learning opportunity 2. Review all the explanations, especially for questions you missed 3. Read the referenced policy sections 4. Use RuleWise Insight to research topics you struggled with 5. Take notes on key concepts 6. Wait the required time period 7. Retake the quiz when you feel prepared **Example Insight Question After Failing AML Quiz**: "I struggled with questions about enhanced due diligence triggers. Can you explain our EDD requirements in detail?" ### Scenario 3: You Disagree with a Correct Answer **What to Do**: 1. Review the explanation and source material carefully 2. Consider that policies may differ from what you think should be true 3. Note the specific policy reference given 4. If you still believe there's an error, contact your compliance officer 5. Provide specific reasoning for why you think the answer might be wrong **It's Possible**: - Policies may have been recently updated - Quizzes very rarely contain errors that should be corrected - Your real-world experience might differ from written policy (worth discussing!) ### Scenario 4: Quiz Content Doesn't Match Your Work **What to Do**: 1. Check if you were assigned the correct quiz for your role 2. Complete it anyway—it might be broader compliance knowledge 3. Raise the concern with your manager 4. Suggest role-specific training if it doesn't exist **Example Feedback**: "I completed the investment advisor suitability quiz, but I work in operations and don't interact with clients. Could I get training more specific to my role?" ### Scenario 5: You're Running Out of Time **What to Do**: 1. Check if the quiz allows you to save and return later 2. If not, focus on answering all questions even if quickly 3. Use help material for questions you're most uncertain about 4. Submit before the deadline even if you haven't perfected every answer 5. Request an extension if you have a legitimate reason (medical leave, urgent work priority, etc.) ## Technical Issues and Support ### Common Technical Problems **Quiz Won't Load**: - Refresh your browser - Clear cache and cookies - Try a different browser - Contact your IT support or RuleWise administrator **Answers Not Saving**: - Check your internet connection - Don't use browser back button—use quiz navigation buttons - Submit periodically if manual save is required - Screenshot your progress if concerned **Can't Submit Quiz**: - Verify all required questions are answered - Check for any error messages - Try submitting from a different browser - Contact support before the deadline if issues persist ### Getting Help **For Content Questions**: - Use help material within the quiz - Ask your manager or compliance officer - Use RuleWise chat to explore topics - Reference the actual policies cited in questions **For Technical Issues**: - Contact your IT support - Reach out to your RuleWise administrator - Email support with specific error messages - Include screenshots if helpful ## After Quiz Completion ### Applying What You Learned **Immediate Application**: Look for opportunities to use your new knowledge in the next few days while it's fresh. **Reference Material**: Save important help material or create a personal reference guide of key policies and procedures. **Share Knowledge**: Help colleagues who might be taking the same training or have questions about the topics. **Continuous Improvement**: As you encounter real situations, refer back to what you learned to reinforce the training. ### Building on Your Training **Explore Related Topics**: Use RuleWise to go deeper on topics that interest you or are particularly relevant to your role. **Request Additional Training**: If you found a topic valuable, ask your manager for more advanced training or related topics. **Stay Current**: Policies and regulations change—ask about refresh training or updates to topics you've completed. ## Understanding the Broader Training Program ### Why This Training Matters **Regulatory Requirement**: Many trainings fulfill regulatory obligations that your organization must meet. **Risk Management**: Well-trained employees make better decisions and reduce compliance risk. **Your Protection**: Understanding policies protects you from inadvertently violating rules. **Career Development**: Compliance knowledge is valuable and can advance your career. **Organizational Culture**: Training builds a culture of compliance and ethical behavior. ### Training Lifecycle **Initial Onboarding**: Foundational compliance training when you join the organization. **Role-Specific Training**: Focused on the particular compliance requirements of your position. **Annual Refreshers**: Periodic updates on key policies and regulatory changes. **Event-Driven Training**: When new regulations emerge or policies change significantly. **Advanced Training**: Deeper expertise for certain roles or career progression. ## Tips for Success ### Before Starting a Quiz - Set aside uninterrupted time - Review any pre-reading or referenced policies - Have a notepad ready for important points - Ensure stable internet connection - Know the passing score and number of questions ### During the Quiz - Read questions carefully and fully - Use help material liberally—it's there to help you learn - Think about real-world application - Take your time—accuracy matters more than speed - Note questions you want to discuss with your manager ### After Completing - Review all explanations, even for questions you got right - Read the source policies referenced - Apply the knowledge in your work - Help colleagues with their training - Provide feedback to improve future training ## Conclusion RuleWise quizzes are designed to be an effective, practical learning experience rather than just a compliance checkbox. By using the help material, thinking about real-world applications, and engaging actively with the content, you'll build genuine compliance knowledge that protects you, your organization, and your clients. Remember: - **Learning is the Goal**: Scores matter, but understanding matters more - **Resources Are Available**: Help material, managers, and RuleWise chat are all there to support you - **Application is Key**: The real value comes from applying what you learn in your daily work - **Continuous Process**: Compliance knowledge builds over time through training, experience, and ongoing learning **Next Steps**: Check your training dashboard for assigned quizzes and start working through them. Use the help material extensively, and don't hesitate to explore topics further using RuleWise's other features. Good luck with your compliance training journey!