# Building Effective Compliance Training Programs with RuleWise Quest Agent Compliance training is essential but often ineffective. Generic, off-the-shelf courses don't reflect your organization's specific policies. Manual course creation is time-consuming and quickly becomes outdated. Training completion becomes a box-checking exercise rather than genuine learning. RuleWise's Quest agent transforms this paradigm. Quest generates customized compliance training and quizzes based on your organization's actual policies and the regulations from your enabled jurisdictions. Training is always current, always relevant, and always aligned with your compliance program. This guide shows you how to build comprehensive compliance training programs using Quest, from new hire onboarding through ongoing regulatory education. ## Understanding Quest Agent Capabilities ### What Quest Can Do **Generate Compliance Quizzes:** - Multiple-choice questions based on your policies and regulations - Customizable difficulty levels for different audiences - Help materials and explanations for each question - Scoring rubrics and pass/fail thresholds - Jurisdiction-specific content automatically incorporated **Create Training Materials:** - Structured learning content on compliance topics - Summaries of complex regulations - Practical examples and scenarios - Role-specific guidance - Reference materials for ongoing use **Adapt to Context:** - Understands your organization's policies from knowledge base - Incorporates relevant regulations from enabled jurisdictions - Tailors content to specified roles or departments - Adjusts complexity based on target audience ### How Quest Works **Behind the Scenes:** 1. **Knowledge Base Analysis**: Quest accesses your organization's policies and jurisdiction regulations through the same knowledge base used by other agents 2. **Content Generation**: Using advanced AI, Quest creates: - Questions that test understanding of key requirements - Realistic scenarios that assess judgment and application - Explanations that reinforce learning - Help materials that provide context 3. **Structured Output**: Quizzes are saved with: - Questions and answer options - Correct answers marked - Help material for each question - Source references (policy sections, regulations) - Scoring information 4. **Deployment**: Quizzes can be: - Assigned to specific users or groups - Tracked for completion and scores - Used for certification programs - Exported for external learning management systems ## Building a Comprehensive Training Program ### Step 1: New Hire Onboarding **Objective**: Ensure all new employees understand fundamental compliance obligations before starting work. **Core Onboarding Modules:** #### Module 1: Code of Conduct *Quest Prompt*: "Create a comprehensive quiz on our Code of Conduct for all new employees. Include questions on conflicts of interest, gifts and entertainment, confidentiality, and reporting obligations. Target completion time: 15-20 minutes." **What Quest Generates:** - 15-20 multiple choice questions covering: - Conflict of interest scenarios (e.g., "Your spouse is offered a board seat at a company your firm regulates. What should you do?") - Gift acceptance limits and approval requirements - Confidential information handling - Whistleblowing and escalation procedures - Help materials explaining the reasoning behind each policy - References to specific code of conduct sections **Deployment Strategy:** - Assign to all new hires on day one - Require 80% passing score - Allow unlimited attempts with learning materials - Track completion before system access granted #### Module 2: Data Privacy and Confidentiality *Quest Prompt*: "Create a quiz on our data privacy and information security policies for new employees. Focus on GDPR requirements since we're EU-based. Include questions on data handling, customer privacy rights, breach reporting, and acceptable use of IT systems." **What Quest Generates:** - Questions on GDPR principles (lawfulness, fairness, transparency) - Scenarios about customer data subject rights (access, erasure, portability) - Data breach identification and reporting procedures - Information security best practices (passwords, email, remote work) - Automatically incorporates GDPR requirements from EU jurisdiction **Deployment Strategy:** - Assign to all new hires during week one - Role-specific versions for IT staff (more technical depth) - Annual refresher required #### Module 3: Anti-Money Laundering Basics *Quest Prompt*: "Create an introductory AML quiz for new employees who don't work in compliance but need baseline awareness. Cover red flags for suspicious activity, what to do if they spot something concerning, and our reporting culture." **What Quest Generates:** - Red flag recognition scenarios (unusual transactions, evasive customers) - Escalation procedures (who to contact, what to report) - Tipping off prohibitions - Importance of AML compliance - Simpler language and fewer technical details for general audience **Deployment Strategy:** - All new hires complete basic version - Customer-facing roles complete enhanced version - Compliance and operations staff complete advanced version (see below) ### Step 2: Role-Specific Training #### Compliance Officers - Advanced AML Training *Quest Prompt*: "Create a comprehensive AML certification quiz for compliance officers. Cover customer due diligence, enhanced due diligence, transaction monitoring, suspicious activity reporting, and sanctions screening. Include complex scenarios requiring analysis and judgment. Reference our AML Policy, CDD Procedures, and EDD Procedures. Incorporate requirements from all our enabled jurisdictions (EU, US, UK)." **What Quest Generates:** - 30-40 advanced questions including: - Complex CDD scenarios (beneficial ownership identification, PEP screening) - EDD trigger evaluation (high-risk customers, complex structures) - Transaction monitoring alert investigation - SAR decision-making scenarios - Jurisdiction-specific requirements: - EU 5th Anti-Money Laundering Directive - US Bank Secrecy Act / FinCEN requirements - UK Money Laundering Regulations - In-depth help materials with regulatory citations - Passing score: 90% (higher bar for compliance professionals) **Certification Program:** - Required for all compliance officers within 30 days of hire - Annual recertification required - Completion tracked for regulatory examinations - Certificate generated upon passing #### Investment Advisors - Suitability and Best Execution *Quest Prompt*: "Create a quiz for investment advisors on client suitability assessment and best execution obligations. Base it on our Investment Advisory Procedures and Best Execution Policy. Include MiFID II requirements since we operate in the EU." **What Quest Generates:** - Suitability assessment scenarios (risk tolerance, investment objectives, financial situation) - Product recommendation appropriateness - Best execution factors (price, speed, likelihood of execution and settlement) - Client disclosure requirements - Order handling procedures - MiFID II specific requirements automatically included **Deployment:** - Required for all investment advisors - Refresher when policies or regulations change - Testing after significant market events or regulatory updates #### IT Staff - Cybersecurity and Data Protection *Quest Prompt*: "Create a technical quiz on our cybersecurity and data protection policies for IT staff. Include questions on access controls, encryption, incident response, vulnerability management, and secure development practices. Reference our Information Security Policy and Incident Response Plan. Include GDPR technical requirements." **What Quest Generates:** - Technical security control questions - Incident detection and response scenarios - Data protection by design principles - Vulnerability management procedures - GDPR technical and organizational measures - Cloud security and vendor management **Deployment:** - All IT staff complete within first month - Semi-annual refreshers - Mandatory retraining after security incidents ### Step 3: Regulatory Topic Training When new regulations are issued or existing regulations are updated, use Quest to rapidly deploy targeted training. #### Example: EU DORA Implementation *Quest Prompt*: "Create a comprehensive training quiz on the EU Digital Operational Resilience Act (DORA). Our organization needs to comply by January 2025. Focus on ICT risk management, incident reporting, third-party risk, and testing requirements. Target audience is our operational risk and IT teams." **What Quest Generates:** - DORA framework overview questions - ICT risk management framework requirements - Incident classification and reporting obligations - Third-party service provider oversight requirements - Testing requirements (vulnerability assessments, penetration testing, scenario-based testing) - Timeline and implementation milestones - Automatically pulls DORA requirements from EU jurisdiction namespace **Training Campaign:** - Week 1: Operational risk team completes quiz - Week 2: IT leadership completes quiz - Week 3: All IT staff complete quiz - Week 4: Third-party risk management team completes quiz - Track completion and scores - Identify knowledge gaps and provide remedial training #### Example: FCA Consumer Duty *Quest Prompt*: "Create training on the FCA's Consumer Duty requirements for our retail investment advisors. Cover the four outcomes (products and services, price and value, consumer understanding, consumer support) and the higher standard of care required. Base it on our updated Consumer Duty Compliance Policy." **What Quest Generates:** - Consumer Duty principles and higher standard - Four outcomes in detail with practical examples: - Products and services outcome: Suitability, target market assessment - Price and value outcome: Fair pricing, value assessment - Consumer understanding outcome: Clear communications, avoiding jargon - Consumer support outcome: Customer service standards, vulnerability considerations - Implementation requirements and deadlines - Governance and monitoring obligations - Scenarios testing judgment in real-world situations **Deployment:** - All client-facing staff complete before Consumer Duty effective date - Product development and marketing teams complete specialized versions - Senior management complete governance-focused version ### Step 4: Scenario-Based Learning Quest excels at creating realistic scenarios that test judgment and application of policies. #### Example: Market Abuse Scenario Training *Quest Prompt*: "Create a scenario-based quiz on market abuse for our trading desk. Include scenarios involving potential insider trading, market manipulation, and information barriers. Make the scenarios realistic and challenging. Reference our Insider Trading Policy, Market Abuse Procedures, and Information Barrier Policy." **What Quest Generates:** **Scenario 1: Insider Trading** *A trader receives a call from a friend who mentions in passing that his company is about to announce disappointing earnings. The friend doesn't explicitly suggest trading, but the trader considers shorting the stock. What should the trader do?* **Options:** A) Trade on the information since it wasn't explicitly provided as a tip ❌ B) Report the conversation to compliance and not trade ✅ C) Wait a few days and then trade ❌ D) Share the information with colleagues ❌ **Help Material**: Explains inside information definition, prohibition on trading even on "overheard" information, importance of reporting, potential criminal and civil penalties. **Scenario 2: Market Manipulation** *A trader has a large position in a thinly traded stock. Near market close, the trader considers placing orders to move the closing price slightly higher to improve mark-to-market. What are the compliance considerations?* **Options:** A) Acceptable if the orders are legitimate ❌ B) Prohibited market manipulation ✅ C) Acceptable if orders are small ❌ D) Only problematic if someone complains ❌ **Help Material**: Explains market manipulation prohibitions, painting the tape, importance of genuine trading intent, regulatory scrutiny of month/quarter-end trading. **Deployment:** - All traders complete before beginning trading activities - Quarterly refreshers with new scenarios - Mandatory retraining after market conduct incidents or regulatory updates ### Step 5: Continuous Learning and Refreshers Compliance knowledge degrades over time. Regular refreshers maintain awareness. #### Quarterly Compliance Awareness Quizzes *Quest Prompt*: "Create a short compliance awareness quiz for all staff covering recent regulatory changes, policy updates, and lessons learned from recent incidents. Keep it to 10 questions, completion time under 10 minutes. Include questions on: our updated Conflicts of Interest Policy (revised Q3 2024), new GDPR guidance on AI systems, and recent cybersecurity incidents in our industry." **What Quest Generates:** - Focused questions on recent changes - Industry incident case studies - Regulatory update awareness - Policy change recognition - Quick completion to maintain engagement **Deployment:** - All staff complete quarterly - Different versions for different regions/jurisdictions - Track completion rates and scores - Use to identify areas needing additional training #### Annual Recertification Programs Many organizations require annual compliance recertification for all staff. *Quest Prompt*: "Create an annual compliance recertification quiz covering our Code of Conduct, AML basics, data privacy, conflicts of interest, and information security. This is for all employees. Include updated content reflecting any policy changes in the past year." **What Quest Generates:** - Comprehensive quiz covering fundamental compliance topics - Updated to reflect current policies and regulations - Mix of knowledge recall and scenario-based questions - 20-30 questions, 30-45 minute completion time - 80% passing score required **Annual Recertification Process:** 1. Quest generates updated annual quiz in December 2. Assigned to all staff in January 3. Two-month completion window 4. Non-completion blocks system access 5. Completion tracked for audit and regulatory examination purposes ## Measuring Training Effectiveness ### Key Metrics **Completion Rates:** - Track percentage of assigned staff completing training - Identify departments or roles with low completion - Set targets (e.g., 95% completion within 30 days) **Quiz Scores:** - Monitor average scores by quiz, department, role - Identify consistently low-scoring questions (may indicate unclear policies or need for additional training) - Track improvement in scores over time **Time to Completion:** - Monitor how long quizzes take to complete - Identify quizzes that may be too long or complex - Adjust future training based on engagement data **Knowledge Retention:** - Compare initial quiz scores to refresher quiz scores - Identify topics where retention is low - Develop reinforcement strategies **Real-World Application:** - Monitor compliance incidents and violations - Correlate with training completion and scores - Measure reduction in incidents after targeted training ### Dashboard and Reporting RuleWise provides training dashboards showing: **Organization-Wide:** - Overall completion rates - Average scores across all quizzes - Training hours delivered - Certification status **By Department/Role:** - Completion rates by business unit - Scores by role - Identify high-performing and struggling groups **By Individual:** - Training history and certifications - Quiz scores and attempts - Outstanding assignments **For Audits:** - Export training completion reports - Show evidence of comprehensive training program - Demonstrate knowledge assessment - Document remedial training for failing scores ## Best Practices for Quest-Generated Training ### 1. Start with Clear Objectives Before creating a quiz, define: - **Target Audience**: Who is taking this training? (all staff, specific role, new hires) - **Learning Objectives**: What should they know after completing? (list 3-5 key concepts) - **Scope**: What topics to cover? (specific policies, regulations, scenarios) - **Difficulty**: What level of depth? (basic awareness vs. expert certification) - **Length**: How long should it take? (10 minutes vs. 45 minutes) Provide these parameters in your Quest prompt for best results. ### 2. Review and Customize Generated Content While Quest generates high-quality content, always review: **Accuracy:** - Verify questions align with current policies - Check that jurisdiction-specific content is correct for your enabled jurisdictions - Ensure scenarios are realistic for your organization **Difficulty:** - Adjust if questions are too easy or too hard for target audience - Balance knowledge recall with application/judgment questions - Ensure passing scores are appropriate **Clarity:** - Questions should be unambiguous - Answer options should be clearly distinct - Help materials should enhance understanding ### 3. Pilot Before Wide Deployment **Pilot Process:** 1. Have compliance team members take the quiz first 2. Gather feedback on clarity, difficulty, relevance 3. Refine content based on feedback 4. Deploy to small group (e.g., one department) 5. Review completion data and scores 6. Make final adjustments 7. Deploy organization-wide ### 4. Combine with Other Training Methods Quizzes are effective for knowledge assessment but should be part of a broader training strategy: **Blended Learning Approach:** - **Pre-work**: Reading materials, video content - **Interactive**: Quest-generated quiz with immediate feedback - **Application**: Case studies, role-playing, simulations (use Probe or Resilience agents) - **Reinforcement**: Regular refreshers, job aids, just-in-time guidance ### 5. Create Training Paths Structure training into logical progressions: **Example AML Training Path:** **Level 1 - Awareness** (all staff): - AML red flags - Reporting obligations - 10 questions, basic scenarios **Level 2 - Working Knowledge** (customer-facing staff): - Customer identification - Record keeping - Red flag recognition in depth - 20 questions, moderate complexity **Level 3 - Certification** (compliance staff): - CDD and EDD procedures - Transaction monitoring - SAR decision-making - Regulatory requirements - 40 questions, advanced scenarios Staff progress through levels based on role and experience. ### 6. Keep Training Current **When to Update Training:** **Policy Changes:** - Within 30 days of policy revision, create updated training - Assign refresher to all previously trained staff - Use Quest to quickly generate updated content **Regulatory Changes:** - Major regulations: Create dedicated training - Minor updates: Include in quarterly awareness quiz - RuleWise jurisdiction content updates automatically **Incidents and Lessons Learned:** - After compliance incidents, create targeted training - Address specific weaknesses identified - Broader deployment if systemic issue **Annual Review:** - Review all active quizzes annually - Update for policy changes, regulatory updates, new scenarios - Archive outdated content ### 7. Make Training Engaging **Engagement Strategies:** **Realistic Scenarios:** - Use real-world examples (anonymized) - Base scenarios on actual incidents or challenges - Make distractors (wrong answers) plausible **Progressive Disclosure:** - Start with easier questions - Build to more complex scenarios - Help material provides deeper learning **Immediate Feedback:** - Explain why answers are correct/incorrect - Provide additional context - Reinforce learning in the moment **Gamification (Future):** - Leaderboards for completion - Badges for certifications - Team competitions ## Advanced Training Applications ### Pre-Audit Training Before regulatory examinations, use Quest to prepare staff: *Quest Prompt*: "Create an interview preparation quiz for our compliance team ahead of our FCA examination. Include questions the FCA might ask about our AML program, conduct risk management, and operational resilience. Base it on FCA examination priorities and our policies." **Deployment:** - Assign to all staff likely to be interviewed - Discuss answers as a team - Use to identify areas needing additional preparation - Combine with Probe agent for mock interviews ### Product Training When launching new products or services: *Quest Prompt*: "Create training for our sales team on our new robo-advisor product. Cover how it works, target customers, suitability considerations, fee disclosure requirements, and compliance obligations. Reference our Product Governance Policy and incorporate MiFID II requirements for automated advice." **Ensures:** - Sales team understands compliance requirements - Consistent product positioning - Proper disclosure to customers - Suitability assessment compliance ### Crisis Response Training Test crisis response knowledge: *Quest Prompt*: "Create a quiz on our Cybersecurity Incident Response Plan. Include questions on incident classification, escalation procedures, notification timelines, and roles and responsibilities. Target audience is our incident response team." **Use Alongside:** - Resilience agent for full crisis simulations - Tabletop exercises - Actual incident debriefs ## Integration with Learning Management Systems Many organizations use learning management systems (LMS) like Cornerstone, Workday Learning, or Docebo. **Export Options:** - Export Quest-generated quizzes in SCORM or xAPI format - Import into your LMS - Track completion and scores in LMS - Sync completion data back to RuleWise **Benefits:** - Centralized training tracking - Integration with HR systems - Broader course catalog alongside compliance training Contact RuleWise support for assistance with LMS integration. ## Conclusion Compliance training is too important to be generic, outdated, or ineffective. RuleWise's Quest agent transforms training from a compliance burden into a strategic capability. By generating customized quizzes based on your actual policies and relevant regulations, Quest ensures training is: - **Relevant**: Based on your organization's specific requirements - **Current**: Reflects latest policies and regulations - **Targeted**: Customized for specific roles and audiences - **Efficient**: Generated in minutes instead of days - **Effective**: Tests understanding and judgment, not just memorization Whether you're onboarding new hires, deploying regulatory training, certifying compliance staff, or maintaining ongoing awareness, Quest provides the tools to build comprehensive, effective compliance training programs. Start building your training program today. Log in to RuleWise, invoke Quest, and create your first compliance quiz.